1. General
1.1. We (defined below) are committed to protect your privacy and grant importance to the confidentiality of your data over internet. This privacy policy (“Privacy Policy”) read with the Terms of Use available at our website https://shop.indoinnovations.com  (“Platform”) applies to all services offered to persons using or visiting (“User(s)”, “You” or “Your”) the Platform

1.2. The terms "Company”, “we", "us", "our" shall mean Indo Office Solutions Pvt. Ltd., a company incorporated under the Companies Act, 2013 with its registered office at 372 Patparganj Functional Industrial Estate Delhi-110092 India which includes its designated successors and permitted assigns. We believe it is important for You to understand what information we collect from You, how it is used and who will have access to that information. This Privacy Policy sets forth the policy in relation to the collection and usage of Personal Information (defined hereinafter) and User Data (defined hereinafter) that You may provide to us while using our Platform and related services (collectively “Services”). 

1.3. By visiting or using our Platform, domain name and any other linked pages, features, content, or any other services we offer from time to time by in connection therewith, or by using the Services in any manner, You acknowledge that You accept the practices and policies outlined in this Privacy Policy, and You hereby consent to our collection, use and disclosure of Personal Information in accordance with this Privacy Policy. If You are not agreeable to this, please do not use this Platform and/or Services provided by us. 

1.4. Our Service does not address anyone under the age of 18 (eighteen) ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers. 

1.5. We collect, use, share, disclose and protect Your personal data provided while using the Services available on the Platform. The data collected is used only to enhance the operation of the Platform, allowing You to use all the listed features and allowing us to respond to Your requests/queries in an efficient manner. The Personal Information is used strictly in line with our business purposes and to provide You with useful features on our Platform.

1.6. In this Privacy Policy, “Personal Information” shall mean information through which a User can be identified, directly or indirectly, in particular by reference to User, their name, email address, phone number, username, password, billing address, Internet Protocol (“IP”) address as well as any information associated with the foregoing (“Personal Information”). Personal Information does not include anonymized information that has been appropriately processed to make it non-identifiable in order to irreversibly prevent its identification. 

1.7. We respect the privacy of our Users and are committed to protect it in all respects. The information about the User is collected by us as (i) information supplied by Users; (ii) information automatically tracked during User's navigation on the Platform; and/ or (iii) communicated directly to us via e-mail or telephone or another channel. 

1.8. User acknowledges that this Privacy Policy, together with the Terms of Use, forms our agreement with the User in relation to his or her use of the Platform. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms of Use. 

1.9. For any service that the User may use, we only collect the data that is strictly necessary (i) for the delivery of the Services, (ii) for which User has given consent for such processing of data, or (iii) for compliance with a legal obligation to which we are subject. 

1.10. By using the Platform or by otherwise giving us Your Personal Information, You will be deemed to have read, understood, and agreed to the practices and policies outlined in this Privacy Policy and agree to be bound by the Privacy Policy.

1.11. You hereby consent to our collection, use and sharing, disclosure of Your Personal Information as described in this Privacy Policy. We reserve the right to change, modify, add or delete portions of the terms of this Privacy Policy, at our sole discretion, at any time. 

2.1. The Personal Information shared with the Company shall be primarily processed in India and such other jurisdictions where a third-party is engaged by the Company which may process the data on Company’s behalf. By agreeing to this Privacy Policy, You are providing the Company with Your explicit consent to process Your Personal Information for the purpose(s) defined in this Privacy Policy. The data protection regulations in India or such other jurisdictions mentioned above may differ from those of Your country of residence.

2.2. In case You have any concerns in processing of Your Personal Information by us and You wish to withdraw Your consent, You may do so by writing to the following email id: [support@indoinnovations.com]. However, if such processing of data is essential for us to be able to provide Services to the User, then we may not be able to serve or confirm Your services after Your withdrawal of consent. 

3.1.In the course of providing Services to You through the Platform, we may collect the following: 

3.1.1. Personal Information such as Your name, phone number, username, password, e-mail address when You register on the Platform. When You visit or leave our Services, we receive the URL of both the websites You came from and one You go to next. This type of information is primarily used to maintain security, operation of our Platform along with this it also used for our internal analytics and reporting purposes. 

3.1.2. Information provided by You or Your e-mail/social media accounts, which will be linked with the account created by You on our Platform, information disclosed therein including but not limited to username as provided by You at the time of sign-up and any other information that may be required or be related to rendering the Services in an efficient and timely manner. 

3.1.3. With Your permission, we may automatically collect some information about Your hardware devices when You access the Platform. For example, when You utilize our Platform, we may collect Your IP address and the type of mobile device/computer/laptop You use and Your geographic location. We may also collect information about Your activity on the Platform, such as information about Your account usage, as well as information about how You interact with the Platform (collectively, “User Data”). We may combine this automatically gathered information with other information, including Personal Information we have collected about You. 

3.1.4. If You permit cookies on Your browser, we may receive, and store certain types of information known as “Cookies” when You access the Platform. 

3.1.5. All communications between You and the Company. 

3.2.The information collected from You by the Company may constitute ‘Personal Information’ or ‘sensitive personal data or information’ as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPI Rules”). The SPI Rules states “Sensitive Personal Data or Information” of a person to mean personal information about that person relating to: 
3.2.1. passwords; 
3.2.2. financial information such as bank accounts, credit and debit card details or other payment instrument details; 
3.2.3. physical, physiological and mental health condition; 
3.2.4. sexual orientation; 
3.2.5. medical records and history; 
3.2.6. biometric information; 
3.2.7. information received by body corporate under lawful contract or otherwise; and 
3.2.8. visitor details as provided at the time of registration or thereafter.
3.3. Company will be free to use, collect and disclose information that is freely available in the public domain without Your consent. 

3.4. In order to provide Services through the Platform, we may require the User to provide us with certain information that personally identifies themselves. Personal Information includes the following categories of information: 
3.4.1. Contact data (such as email address, phone number and call recording); and 
3.4.2. Demographic data (such as time zone, postal address and location details); and 
3.4.3. If the User communicates with us, for example, via e-mail, registers with us, any information provided in such communication may be collected by us. 
3.4.4. Financial data (such as account details, e-wallet details, bank account or credit or debit card details or other payment instrument details etc.) that User may have provided us while using the Services provided by the Platform. 

3.5. When You get yourself registered on our Platform, You can share with us additional information, such as details of Your personality, lifestyle, interests and other details about You by choosing to provide this information, You consent to our processing of that information. 

3.6. All such information is stored or used for processing Services and under no circumstance are any of these details made available in the public domain. However, we may use this information to share with You additional and/ or upcoming information regarding the Services offered by the Platform. 

3.7. The Platform may transmit User Data to the data servers, to ensure the security of data storage collected by us. Thereby the User is also subject to the terms of data server’s policy. The Personal Information is immediately deleted once User deletes his account exclusively made on the Platform, except to the extent it is necessary to store the same under applicable laws. Further, we have implemented commercially reasonable physical, managerial, operational and technical security measures to protect the loss, misuse and alteration and to preserve the security of the Personal Information in our care. 

3.8. Our Platform may contain links to third party websites or applications. The User agrees and understands that privacy policies of these websites are not under our control and the User understands that once he or she leaves our servers, use of any information provided by the User shall be governed by the privacy policy of the operator of the website used by them. 

3.9. Prior to any direct marketing or commercial operation (for example for sending the newsletters or commercial offers), we will first obtain User’s consent, either when creating account on the Platform or later by indicating Your choice in account settings. User will always have the right to withdraw his or her consent at any time, directly by clicking on the unsubscribe link available on each email received, by modifying his account settings, or by contacting us at the following email address [support@indoinnovations.com]. 

3.10. We may disclose any information we may deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request, in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law. Such transfer or disclosure shall be for lawful purposes only. Further, such transfer or disclosure of Your sensitive Personal Information to other third parties shall only be done once it is ensured that the third party receiving such information has implemented the same level of security practices as we have. 

3.11. We take Your right to privacy very seriously and other than as specifically stated in this Privacy Policy, will only disclose Your Personal Information in the event it is required to do so by applicable law, rule, regulation, law enforcement agency, governmental official, legal authority or similar requirements or when Company, in its sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply the Terms of Use. 

4.1.While rendering Services on the Platform, we may use Your Personal Information and User Data including, payment details which include cardholder name, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc. as shared and allowed to be stored by You. 

4.2.We (and third-party data processors, vendors and hosting partners who may be acting on our behalf) may collect, store, and process Your Personal Information/ User Data for the following reasons: 
4.2.1. In order to confirm Your orders with respective sellers/vendors; 
4.2.2. keep You informed of the transaction status; 
4.2.3. send order confirmations either via SMS or WhatsApp or any other messaging service; send any updates or changes to Your order(s); 
4.2.4. allow our customer service to contact You, if necessary; 
4.2.5. customize the content of our Platform; 
4.2.6. request for reviews of products or services or any other improvements; 
4.2.7. send verification message(s) or email(s); 
4.2.8. validate/authenticate Your account and to prevent any misuse or abuse; 
4.2.9. contact You on Your birthday/anniversary to offer a special gift or offer. 

We value opinions and comments from our Users and frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional. Typically, the information received is aggregated, and used to make improvements to our Platform, Services and to develop appealing content, features and promotions for members based on the results of the surveys. Identity of the survey participants is anonymous unless otherwise stated in the survey. 

Marketing Promotions, Research and Programs: 
4.4.1. Marketing promotions, research and programs help us to identify Your preferences, develop programs and improve User experience. Personal Information collected by us for such activities may include contact information and survey questions. We use such Personal Information to notify contest winners and survey information to develop promotions and product improvements. As a registered User, You will also occasionally receive updates from us about fare sales in Your area, special offers, new services, other noteworthy items and marketing programs. 
4.4.2. In addition, You may look forward to receiving periodic marketing emails, newsletters and exclusive promotions offering special deals. 
4.4.3. To make this Platform customized; to provide content tailored to individual requirements; to understand Your needs and provide You with improved products and Services, newsletters and other communications and to enable others to view submissions/posts and blogs of Users;
4.4.4. To maintain any registered accounts that You may hold with us and to provide You with updates or notifications of changes to Your account; 
4.4.5. For our internal record keeping requirements including collection of anonymized details about visitors to our Platform to compile aggregate statistics or produce internal reports; 
4.4.6. For any purposes related to the above or where we have a legal right or duty to use or disclose Your Personal Information (including for abuse, crime and fraud prevention and related purposes). 
4.4.7. To better understand how the Users access and use our Services, both on an aggregated and individualized basis; and 

User posted content may be reused by us to aggregate data about a particular activity or location and include it in consolidated formats. 

Your User Data may be disclosed as part of any merger, sale of firm’s assets or acquisition, as well as in the event of insolvency, bankruptcy or receivership, in which Personal Information would be transferred as one of the business assets of the firm. 

Further, in an ongoing effort to better understand and serve the users of our Service, we also often conduct research on its customer demographics, interests and behavior based on the Personal Information and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and we may share this aggregate data with our affiliates, agents, advertisers, and business partners. This aggregate information does not identify You personally. We may also disclose aggregated User statistics in order to describe our Services to current and prospective business partners and to other third parties for other lawful purposes (including providing advertising use cases to actual or potential advertisers). 

5.1. The Company does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business / alliance partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits to our customers from time-to-time.

5.2.In the interests of improving personalization and service efficiency, we may, under controlled and secure circumstances, share Your Personal Information with our affiliate or associate entities. This will enable us to provide You with information about various products and services, which might interest You; or help us address Your questions and requests in relation to the Services availed on the Platform. 

5.3.We may also share certain filtered Personal Information to our corporate affiliates or business partners who may contact the Users to offer certain products or services, which may include free or paid products / services, which will enable the Users to have better experience or to avail certain benefits specially made for our Users. Examples of such partners are entities offering co-branded credit cards, insurance cover against loss of wallet, banking cards or similar sensitive information etc. If You choose to avail any such services offered by our business partners, the services so availed will be governed by the privacy policy of the respective service provider. 

5.4.We use non-identifiable Personal Information of Users in aggregate or anonymized form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behavior of our customers and visitors, and by measuring demographics and interests regarding specific areas of the Platform. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites. Any Personal Information which we collect and which we may use in an aggregated format is our property. We may use it, in our sole discretion and without any compensation to You, for any legitimate purpose including without limitation the commercial sale thereof to third parties. 

6.1. The Company will retain Your Personal Information and User Data on its servers for as long as is reasonably necessary for the purposes listed in this Privacy Policy. In some circumstances we may retain Your data for longer periods of time, for instance where we are required to do so in accordance with any legal, regulatory, tax or accounting requirements. 
6.2. Where Your personal data is no longer required, we will ensure it is either securely deleted or stored in a way which means it will no longer be used by Us. 

7.1.In some instances, we and our service providers use cookies and other technology to automatically collect certain types of information when You visit our Platform, as well as through emails that we may exchange. The collection of this information allows us to customize Your online experience, improve the performance, usability and effectiveness of our online presence, and to measure effectiveness of our marketing strategies. 

8. Security
8.1.The security of Your Personal Information and User Data is important to us. We follow generally accepted industry standards to protect the User Data and Personal Information submitted to us, both during transmission and once we receive it. All information gathered on our Platform is securely stored on the Shopify Hosted Server. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. Such information may also be converted to physical form from time to time, if deemed necessary. We take all necessary precautions to protect Your Personal Information both online and off-line and implement reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of our business. 

8.2.Although we make best possible efforts to store Personal Information in a secure operating environment that is not open to the public, User must understand that there is no such thing as complete security, and we do not guarantee that there will be no unintended disclosures of Personal Information. If we become aware that User’s Personal Information has been disclosed in a manner not in accordance with this Privacy Policy, we will use reasonable efforts to notify such User of the nature and extent of such disclosure as soon as reasonably possible and as permitted by law. 

8.3.For security from Your part, You should: 
8.3.1. if using a computer in a public location, always log out and close the website browser when You complete Your online session; 
8.3.2. keep Your account details and passwords private; 
8.3.3. frequently change Your password; 
8.3.4. avoid using the same password for multiple online accounts. 
8.4.Depending on the processing of Personal Information, the data may be subject to a different storage period. 
8.5.Any purchase transaction data is only used as long as is necessary to complete the purchase transaction and after that is complete, Your purchase transaction information will not be saved.

9.1.You may request to review or amend Your personal information or sensitive personal information on our Platform by writing to [support@indoinnovations.com]. 

10.1. We may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way we treat User’s Personal Information, or in the Privacy Policy itself, we will display a notice on the Platform or send Users an email, as provided for above, so that You may review the changed terms prior to continuing to use the Services. 
10.2. If a User uses the Platform, after a notice of changes published on the Platform, such User hereby provides his/her/its consent to the changed terms. 
10.3. This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made thereunder and the amended provisions pertaining to electronic documents/ records in various statutes as amended by the Information Technology Act, 2000. This Privacy Policy does not require any physical, electronic or digital signature and is a legally binding document between the User and the Company. 

11.1. In case You have any queries pertaining to the Privacy Policy or our use of Your Personal Information, You can direct any questions or complaints to us by contacting the designated grievance officer through e-mail at [gr@indoinnovations.com]. We will investigate and attempt to resolve any complaints or disputes regarding the use or disclosure of Your Personal Information as soon as possible.