How do I track my order?
Once your order has been shipped, you will receive an email and an SMS notification with its details. You can also contact us at +91 98187 97744.
Can I change my delivery date?
Sorry, we do not allow rescheduling of orders through our website. You can contact our helpline for further assistance.
Can I change my order?
Please get in touch with our Customer Support at firstname.lastname@example.org or +91 98187 97744. We'll try our best to assist you.
Can I cancel my order?
You can cancel order within 12 hours of placing the same.
Can I change my mobile number or shipping address?
Once you place order and for that particular order(s), you can not change your contact details; however, you can always go to your account settings and update your information for future order(s).
- Are there any delivery charges or installation charges?
No! There are no delivery or installation charges as long as you are in one of our serviceable cities/pincodes. Delivery, installation, and clean up after the delivery process is on us. Go ahead and order fearlessly!
- What if I receive a damaged product?
In case you receive a damaged or defective product, please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please call us +91 98187 97744 or write to us at email@example.com. Our team will assess the damage and get back to you within two business days. Depending on the degree of damage, we will either repair the product or offer you a replacement.
Do you ship to my city & location?
Please use Pincode Checker on our site to confirm the same.
What is the estimated delivery time?
Do you customize furniture, like fabric, colour and dimensions?
Yes, we do.
What payment methods do you accept?
We accept the following modes of payment:
- Debit/Credit Cards/Net banking of all major banks
- Pay Later (ICICI)
For Credit Cards:
- We accept payments made using Visa, MasterCard, RuPay & Maestro.
- To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D secure password.
- We accept payments made using Visa, MasterCard and Maestro debit cards.
- To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.
Banks usually take up to 3 business days to add money back to your account. Please wait for your bank to complete the reversal. Refer to the bank account statement to verify if your transaction has been reversed.
The merchant transaction is successful/processing but the payment was not updated.
Reach out to the merchant and also to your bank for filing a chargeback. Google Pay is only a payment platform.
- Is it safe to use my credit/debit card on Indo Innovations?
- Your online transaction on Indo Innovations is secure with the highest levels of transaction security currently available on the Internet. Indo Innovations uses Razorpay as a payment gateway to protect your card information while securely transmitting it to the respective banks for payment processing.
- All credit card and debit card payments on Indo Innovations are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.
- My transaction failed but the money was deducted from my account. What should I do?
- We regret the inconvenience caused. Please send us an email on firstname.lastname@example.org with your transaction details and we will look into it immediately.
- If your money has not reached us, it will surely be refunded back to your account.
- What should I do if my payment fails?
- In case of a payment failure, please retry ensuring that information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking), your internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. All you need is to call us at +91 9818797744. Call Timings:- 10:00 AM - 6:00 PM (Monday to Saturday).
- Can I make a credit/debit card or Internet Banking payment at Indo Innovations through my mobile?
- Yes, you can make credit card payments through the mobile. Indo Innovations uses Razorpay as a payment gateway for credit/ debit card payment. Razorpay uses high end technology to protect your card information.
You can fill out a form in BULK ENQUIRY or contact us by phone at (+91) 9818797744 or by email at email@example.com.
- I've still not received the refund to my bank account. Why?
- If you have received a mail/message from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same. Your payment is secured. In case of prepaid orders (paid through credit card/debit card/net banking), the amount is refunded in the same account as you had made payment from within 14 working days
- Sometimes financial organisations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us by phone at (+91) 9818797744 or by email at firstname.lastname@example.org.
- The merchant transaction is successful/processing but the payment was not updated.
- Reach out to the merchant and also to your bank for filing a chargeback. Google Pay is only a payment platform.
- How do I become a registered member of Indo Innovations?
Please go to shop.indoinnovations.com or click on SHOP ONLINE at www.indoinnovations.com and create your account to register.
- I have forgotten my password. How do I log in to my account?
Click on Forgot Password and fill out details. You will receive a link on your email id to change your password.
- I am not able to find the Indo Innovations newsletter or emails in my inbox.
Please JOIN OUR MAILING LIST to receive Newsletters and Emails.
- How do I unsubscribe from the Indo Innovations newsletters and offers?
RETURNS AND CANCELLATIONS
- Please refer to our Refund Policy for detailed information?